Engaging with the community

Orkuveitan and its subsidiaries provide some form of service to approximately eight out of every ten Icelanders. In most cases, the companies act as a link between the country's natural resources and the people and businesses that benefit from them.

The responsibility of Orkuveitan—and thereby Veitur, Orka náttúrunnar, Ljósleiðarinn, and Carbfix—is to ensure that services are reliable and reasonably priced. The services should thus strengthen communities without depleting natural resources in such a way that future generations cannot also enjoy them.

Percentage of connected households in Iceland

A strong dialogue with the community

Reykjavík Energy places great emphasis on providing clear, reliable, and accessible information about its operations. It is important for us to engage in an open and active dialogue with the community, where trust and transparency are the guiding principles in all our communications. By sharing knowledge and information about our projects in a simple way, we contribute to an informed discussion on issues that matter to the nation – whether it's energy, infrastructure, telecommunications, or climate issues.

We play a key role in Icelandic society by ensuring access to clean energy, reliable infrastructure, secure telecommunications, and climate solutions. We believe that success in these projects is built on a strong relationship with the community, government, customers, and employees. Therefore, we work systematically to listen, respond, and share information that strengthens our common vision of a sustainable future and creates clean opportunities for the future.

Information about Reykjavík Energy's projects can be found here.

Customers

The customers of Reykjavík Energy and its subsidiaries – Veitur, Orka náttúrunnar, Ljósleiðarinn, and Carbfix – are of various kinds.

Veitur's service is, for the most part, a regional concession service where the company does not face competition. The level of service, quality of service, and pricing are subject to public supervision. Customers purchase services from other companies within the group in a competitive market where the companies' conduct is regulated by the market and public supervisory bodies.

Public perception of Reykjavík Energy's brands

All companies within the group closely monitor the satisfaction and changing needs of their customers, each in its own way, as their customers are of different types.

All the companies also monitor the general public's attitude towards them, and this is how it has developed in recent years. The chart shows the annual averages where the question asked is how positive or negative you are towards these brands, answering on a scale of 0-10.